support.blossomflowerdelivery.comCustomer Service – Official Blossom Support

Customer Service Menu Home Store FAQ Search For Search Customer Service Self Support What can we help you with? We’re here to help. Choose an option and we’ll find you the best solution. Connect by phone, chat, email, and more. Important Notice: Mother’s Day Delivery Due to high demand for Mother’s Day, there may be delivery delays. We apologize for any inconvenience caused and appreciate your understanding. Our team is working diligently to ensure your orders arrive as soon as possible. If your order status is pending, rest assured it will be on its way soon. We value your support and strive to make your Mother’s Day celebration extraordinary. Thank you for choosing us. Track my Order? Order Status Delivery Confirmation Modify my Order Info Edit the Details of your Order Modify Delivery Info Addons Missing An item Missing from order Chocolate, Teddy, Balloons, etc Payments Payment Declined Make your Payment Order Duplicated My Order Was Duplicated Delivered Order Issue Item(s) arrived damaged Wrong item(s) send Invoicing Resend my Invoice Cancel my Order Cancel order Order not Delivered Claim the missing order I’ve not received my order Unsubscribe Newsletter Unsubscribe Emails Rush Order Issue Reimburse Expedited Delivery Fee, Order arrived Late Other Topics The topic is not listed I need more help FAQ’s Frequently Asked Questions History Create Account Manage your Orders & Payments Fill the details × Order ID * Last Name (Customer) * Blossom Email Support × First Name (Customer) * Last Name (Customer) * Order ID * Email Address * Duplicate Order ID’s * Describe the Problem CloseChoose your choice × Yes No Mention your Order ID × Order ID * Blossom Call Support × First Name * Last Name * Phone Number (USA and Canada only) * Date * Time (Pacific) *Time (Pacific) * Select the preffered time 06:30 07:00 07:30 08:00 08:30 09:00 09:30 10:00 10:30 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 Fill the details × Order ID * Last Name (Customer) * Submit Create account and stay updated In order to keep a record of all the orders and payments. Sign up Get Support If you still need human assistance. Start NowDo you still need assistace? Based on your selected option, here are the best options. Chat Start a live chat session with Support now. No account needed - Wait time: 0 to 2 min Currently Unavailable. Please choose other methods to reach. - -Email Mention the problem in details and we will reply by email. - Recommended Talk to Support Now Provide your phone number and support agent will call you now. - Wait time: 2 to 8 min Frequently Asked Questions Review the most commonly asked questions below. COVID-19 Delivery Policy FLEXIBLE DELIVERY INFO Orders may have flex delivery for florist holidays such as Mother’s Day, Christmas, Valentine’s Day and Easter. Flex delivery ensures on such a high order volume holiday that recipients receive their orders by the holiday to enjoy. Upon check out, you will see the flexible delivery date which will reflect on your invoice as a reference. COVID-19 SUBSTITUTION AND DELIVERY POLICY Blossom Flower Delivery remains committed to delivering your important emotional sentiments on time, and as fresh and beautiful as possible despite these difficult times. To ensure timely delivery, we may at times need to substitute flowers and plants with equal value considering the look, feel, and vibe of the arrangement. HAND-DELIVERED BY THE FLORAL DELIVERY DRIVER The safety of our customers and recipients is our number one priority. Our drivers follow the safety guidelines for covid-19 and have adapted the guidelines of (CDC). Social distancing is practiced through contactless delivery, this may in some cases necessitate leaving floral or plant orders at the door or porch. For successful delivery, we require a phone number of the recipient regardless if delivering as a surprised gift or going to a business, hospital, hotel, school, and other non-residential locations. However, please note that these may be impacted. SHIPPED FROM OUR FLOWER WAREHOUSE In situations where we have flower shortage in our stores, we will deliver your order from our warehouse. Our trained and expert designers will create a beautiful seasonal bouquet which will be safely delivered in a secured box that will preserve the quality of the flowers. Delivery Info FLEXIBLE DELIVERY INFO Orders may have flex delivery for florist holidays such as Mother’s Day, Christmas, Valentine’s Day and Easter. Flex delivery ensures on such a high order volume holiday that recipients receive their orders by the holiday to enjoy. Upon check out, you will see the flexible delivery date which will reflect on your invoice as a reference. Delayed Deliveries For residential, hospitals, and nursing home deliveries, in the unlikely event that there is a delay in the delivery, the delivery will be attempted the next day. During major flower holidays deliveries may be made as late as 9p.m. For business deliveries, if the recipient is not there, the business is closed, or there is a delay in the delivery, then the delivery will be attempted the next business day. Please note: the florist may call the recipient to schedule the delivery. Delivery Times Normal delivery times are 9am-5pm daily for orders going to a business, 6pm for orders to a residence, hotel, or hospital, and 2pm for orders going to a high school. During major holidays such as Valentine’s Day and Mother’s Day our florists operate extended hours and delivery times are 8am-9pm. Weekend Deliveries Deliveries are available in most major cities on Saturday and Sunday in the USA. If we are unable to arrange for delivery on Sunday and time permits we will setup for delivery on Saturday, including Birthday and Anniversaries, and Mother’s Day Orders. If Saturday or Sunday is not available, then the order will be delivered on Monday. Can I specify the time of delivery? We will do our best to meet your delivery requirements. Let us know what you are looking for in special instructions when ordering online or over the phone. It is not practical to specify an exact time however before 2PM. After 1PM type of requests we can usually meet. When it comes to schools, businesses and sympathy service times we understand the time sensitive nature. Sometimes weather, short notice and location can make your request not possible but we will make every effort to make you happy with prompt delivery. During busy holiday times it is very difficult and unlikely that we can meet requests for timed deliveries. We will do our best but it is simply not practical as the volume of orders does not allow for that type of service many times. Express Delivery All Express Delivery Handling orders are processed immediately after we receive them. We make every effort to have them delivered by 1 pm. If your order is not delivered by 1 pm and you selected the express delivery option at checkout, we can credit your expedited fee, typically $5.99 back to your account. What can I do if I am not happy with the flowers that were delivered? In the unlikely event this happens be assured Blossom Flower Delivery will do our best to make you happy. We will pick up and redeliver another arrangement if you notify us within 2 days of receiving the flowers. Since most of our products are perishable goods, we do not accept returns and we typically do not issue refunds as there is a 50% restocking fee. However, our caring and experienced staff will ensure your satisfaction to the best of our ability. If the recipient keeps the flowers delivered and we are not asked to pick up and redeliver another arrangement we will not issue a refund. What if I received the wrong flowers? We are very sorry to hear that you did not receive what you ordered. We will work with our preferred florist to see what happened, and will work on resolving that by having a replacement arrangement sent out if necessary. If the arrangement was similar to what they ordered but some...